FAQ
Do you store my form submissions in a database forever?
No, all messages will be deleted over time. If a message fails to be delivered we can cache your data on our server up to one month to ensure you have a chance of retrieving it, after that time or once it's been successfully delivered, they are deleted forever.
Can I use the same form in multiple places?
Yes, this is not an issue - it will just count towards your overall total emails sent on that Form.
What happens if I get attacked and spam 1,000's of unwanted emails by mistake?
No one wants a potential run away cost, so we do a number of things to reduce this risk for you.
- Utilise rate limiters - if we receive unrealistic amounts of requests, we will show an error page telling the user to try again shortly until the spike is over
- Notify you of the spike
- Cap your spend increase to an extra $10 per month (1,000 extra emails), per Form and stop processing emails unless you authorise us to continue
What can I do to protect myself from spam and attacks?
While we do utilise simple bot busting techniques and rate limitors, we strongly recommend you use a captcha service like Google reCapcha or hCaptcha. This will normally require some backend code, but worry not, we have you covered.
How to integrate a Captcha solutionCan I change the email a Form is sent to?
Please contact us if you want to make a change.
Can I set my own redirection url?
Yes, one per From you create. If no redirection url is set, your customers will see a generic Static Contact thank you page with a button taking users back to your site.
Can I attach files?
Not yet, but we are working on it.
Can I transfer my account or a single Form to someone else?
Please contact us and we can help you with the process.