FAQ
Why doesn't my form look like the one on your website when I copy and paste it?
The HTML form is just building blocks and you need to style this yourself using a lanaguge called Cascading Style Sheets (CSS). If your site already has form styles, it will adapt to the site you have pasted your code into - otherwise it will fall back onto the browser default styles.
Do you store my form submissions in a database forever?
No, we respect you and your clients privacy and so all successful messages are permently deleted. If a legitimate message fails to be delivered we may cache your messages on our server temporarily to ensure you have a chance of retrieving it.
We may also store spam messages to improve our spam filters.
Can I use the same form in multiple places?
Yes, this is not an issue - it will just count towards your overall total emails sent on that Form.
What happens if I get attacked and spam 1,000's of unwanted emails by mistake?
No one wants a potential run away cost, so we do a number of things to reduce this risk for you.
- Utilise rate limiters - if we receive unrealistic amounts of requests, we will show an error page telling the user to try again shortly until the spike is over
- Notify you of the spike
- Cap your spend increase to an extra $10 per month (1,000 extra emails), per Form and stop processing emails unless you authorise us to continue
What can I do to protect myself from spam and attacks?
While we do utilise simple bot busting techniques and rate limitors, we strongly recommend you use a captcha service like Google reCapcha or hCaptcha. This will normally require some backend code, but worry not, we have you covered.
How to integrate a Captcha solutionCan I change the email a Form is sent to?
Please contact us if you want to make a change.
Can I set my own redirection url?
Yes, one per From you create. If no redirection url is set, your customers will see a generic Static Contact thank you page with a button taking users back to your site.
DocumentationCan I whitelist my domains?
Yes, you can set domains for a Form to only accept requests from.
DocumentationCan I attach files?
Not yet, but we are working on it.
Can I transfer my account or a single Form to someone else?
Please contact us and we can help you with the process.